Return & Exchange Policy

We want you to love your purchase! If you are not completely satisfied, we are happy to accept returns and exchanges within 30 days of the original purchase date.

Return Eligibility:

To be eligible for a return or exchange:

• Items must be in new, unused condition with all original tags attached.
• A valid proof of purchase or order number is required.
• Returns and exchanges must be initiated within 30 days of the purchase date.

Final Sale Items

All sale and clearance merchandise is final sale and cannot be returned or exchanged. Any additional items deemed as Final Sale are also not eligible for return or exchange. These items include: face coverings, neck gaiters, underthings, sunglasses without tags, bathing suits, and shoes that have been worn or are without original packaging/box.

Refunds

Once your return is received and inspected, we will notify you of the approval or denial of your refund.

Approved refunds will be issued to the original form of payment. Please allow 5–10 business days after your refund is processed for it to appear on your account, depending on your financial institution.

Exchanges

If you would like to exchange an item, please contact us to confirm availability before returning your merchandise. Exchanges are subject to product availability.

Damaged or Incorrect Orders

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 5 days of delivery so we can make it right.

How to Start a Return

To begin a return or exchange, please contact us with your order number and reason for the return:

Broad River Mercantile
Email: customerservice@hsibrands.com
Phone: (803) 385-1240 

Once your return request has been approved, we will provide instructions for returning your item.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or we made an error in fulfilling your order.

We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Ship your returns to:

Broad River Mercantile
171 Gadsden Street
Chester, SC 29706

 

Thank you for shopping with Broad River Mercantile. We appreciate your business and look forward to serving you again!